Date: 02 December 2002
Thank you for writing to Hotmail Support.
Rudi, I apologize for the delay in responding to your e-mail. Every message that Hotmail receives is very important. Unfortunately, we recently received an extremely high volume of e-mail messages and are working diligently to catch up.
I understand your concern regarding the issue you are facing and I am looking forward to provide you with assistance.
I would like to inform you that once the account is closed, it cannot be reopened. However, you are free to sign up for a new account.
I hope the information I have provided you is helpful.
If you need further assistance, please respond to this message.
Rudi, remember that MSN Hotmail also has comprehensive online help available--just click Help in the upper right corner.
Aiden MSN Hotmail Customer Support Representative
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