From: Phoney
Category: Consumer
Date: 07 April 2005
The worst in the world: been waiting two weeks for my conked out phone to be replaced. Pleasant repair team customer associates in Liverpool are available to assure you that computers are sending out new phones through parcelline the very next day, sadly this is a virtual promise only, and a day is spent imprisoned in the house waiting for a mythical delivery. The system, reference number, identity verification must always be adhered to. If you don't like it we can put you through to some rather carefree humans in India who will further assure that nothing can be done, they are sorry but nothing is possible, their systems won't allow it. Can I speak to a supervisor? Yes, but they will tell you what we tell you. Let me speak to your supervisor. Music. Hello this is Matthew. I just spoke to you, put me through to your fucking supervisor now. You'll have to go on hold and reexplain the problem/complaint many times, reidentify yourselfover and over , and be cut off occasionally. They'll wear you down until you pay £1200 a month to them and receive nothing useful whatsoever in return, just the privilege of listening to canned pop music, and conversations with people in foreign lands.
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